Question 1

How do I contact IDENETY MSP?

Accepted Answer

You can reach IDENETY MSP by phone at 726-224-2222 (local) or 833-433-6389 (toll-free), by email at support@idenety.com, or by submitting the contact form on this page. Our office is located at 16116 College Oak Dr, San Antonio, TX 78249.

Question 2

What are IDENETY MSP's business hours?

Accepted Answer

IDENETY MSP's standard business hours are Monday through Friday, 8:00 AM to 6:00 PM Central Time. Managed service clients on the COMPLETE and IDENETY plans receive 24/7 monitoring and after-hours emergency support.

Question 3

Does IDENETY MSP offer a free IT assessment?

Accepted Answer

Yes. IDENETY MSP offers a free IT assessment for San Antonio businesses. The assessment covers your current IT environment, security posture, and compliance gaps. You can book it at idenetymsp.com/managed-support-services/free-it-assessment or by calling 726-224-2222.

Question 4

What areas does IDENETY MSP serve?

Accepted Answer

IDENETY MSP serves San Antonio and the greater San Antonio metro area including Boerne, New Braunfels, Schertz, Universal City, Converse, and Helotes, TX.

Question 5

How quickly does IDENETY MSP respond to IT issues?

Accepted Answer

Response times depend on your plan. IDENETY MSP's managed service plans include 24/7 remote monitoring with automated alerting. Critical issues are escalated immediately. The IDENETY enterprise plan includes text+email notifications for real-time alerting.

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