Question 1

Where is IDENETY MSP located?

Accepted Answer

IDENETY MSP is headquartered at 16116 College Oak Dr, San Antonio, TX 78249. Our office serves as the base for on-site engineering support across the greater San Antonio metro area.

Question 2

What cities does IDENETY MSP serve with on-site IT support?

Accepted Answer

IDENETY MSP provides on-site IT support across the greater San Antonio area including San Antonio, Boerne, New Braunfels, Schertz, Universal City, Converse, and Helotes, TX. On-site visits are included in the COMPLETE (1 visit/month) and ELITE (5 visits/month) plans.

Question 3

Does IDENETY MSP provide IT services outside of San Antonio?

Accepted Answer

Yes. IDENETY MSP provides remote managed IT and cybersecurity services to businesses nationwide. Remote services include 24/7 monitoring, EDR/XDR, Microsoft 365 management, backup, and security operations — all delivered remotely regardless of your location.

Question 4

How do I get on-site IT support from IDENETY MSP in San Antonio?

Accepted Answer

On-site support is included in the COMPLETE and IDENETY managed service plans. Ad hoc on-site support is also available at $150/hour with an $89 dispatch fee. To schedule on-site support or start a managed services agreement, call 726-224-2222 or book a free assessment at idenetymsp.com/managed-support-services/free-it-assessment.

San Antonio Roots.
Nationwide Reach.

On-Site Services (San Antonio Area)

Greater San Antonio Coverage Areas

Nationwide Remote Services

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