CORE — Essential Managed IT with EDR/XDR Included
Quick Answer
CORE is IDENETY MSP's entry managed-IT plan at $65 per endpoint per month ($100 per server). It delivers the foundation every San Antonio business needs: 24×7 monitoring, RMM patching, unlimited 8×5 remote helpdesk, Microsoft 365 administration, firewall/Wi-Fi/DNS monitoring, documentation, and EDR/XDR endpoint protection included at no add-on cost. Choose CORE when you need reliable, proactive IT operations without a full in-house department.
Ideal for: Stable, growth-minded SMBs (≈10–50 seats) that need a dependable operations baseline, not yet a full security program.
What's Included in CORE
- RMM + automated patching
- Unlimited remote helpdesk (8×5, Mon–Fri)
- Microsoft 365 tenant + user administration
- Firewall / switch / Wi-Fi / VoIP / DNS monitoring
- EDR/XDR endpoint protection — included, no add-on fee
- Documentation + monthly reporting
- Self-service client portal
- On-demand Zone Intelligence domain scan
What CORE Doesn't Include
- SIEM is an add-on ($25/endpoint/month)
- Managed AV is an add-on ($10/endpoint/month)
- No vulnerability scanning (available on COMPLETE+)
- No onsite visits (available on COMPLETE+)
- Email-only alerts (text alerts on IDENETY tier)
- 8×5 remote support — not 24×7 (monitoring is 24×7)
Available Add-ons for CORE
- Managed AV$10/endpoint/month
- SIEM$25/endpoint/month
- Email Security (DMARC/DKIM/SPF)$10/user/month
- VPN monitoring$25–$50/month
Need SIEM, vulnerability scanning, and HIPAA-aligned documentation bundled in?
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Ready to get started with CORE?
Book a free IT assessment — no commitment required. IDENETY MSP will review your environment and confirm CORE is the right fit.
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