Question 1

What is included in the ELITE plan?

Accepted Answer

The ELITE plan ($155/endpoint/month) includes everything in COMPLETE plus: 24/7 SOC/MDR through our partner SOC with live analyst response, managed SIEM (included, not add-on), Network Detection & Response (NDR), internal and external vulnerability scanning, vCISO advisory, quarterly business reviews, executive reporting, 5 onsite visits/month, and compliance backup. It is available now — book a free IT assessment to begin onboarding.

Question 2

What makes IDENETY different from COMPLETE?

Accepted Answer

ELITE adds managed SIEM (included), Network Detection & Response, internal vulnerability scanning, compliance backup, the full Network Security Stack, unlimited escalated support, 5 onsite visits per month, weekly roadmap reviews, Monthly and QBR executive reporting, plus vCISO advisory. COMPLETE covers compliance-driven security at $100; ELITE adds continuous coverage, internal scanning, and a named security owner.

Question 3

What does the dedicated security engineer do?

Accepted Answer

Your dedicated security engineer is a named IDENETY MSP team member assigned to your account. They own your security posture, lead incident response, conduct weekly roadmap reviews, produce Monthly and QBR executive reporting, plus vCISO advisory. They are not a shared resource — they know your environment.

Question 4

Is vCISO reporting included in ELITE?

Accepted Answer

Yes. IDENETY includes Monthly and QBR executive reporting, plus vCISO advisory. This is produced by your dedicated security engineer and reviewed with your leadership team on a defined cadence.

Question 5

Can I pre-commit to ELITE before onboarding?

Accepted Answer

Yes. Book a free IT assessment and indicate your interest in the ELITE tier. IDENETY MSP will reserve your onboarding slot, begin environment documentation, and ensure you are first in queue when the tier launches. There is no financial commitment required to reserve.

ELITE — Enterprise Security, Compliance & Escalated Support

Everything in COMPLETE, plus:

Frequently Asked Questions

Reserve your Available now onboarding slot