Question 1

What is the difference between CORE and COMPLETE?

Accepted Answer

The CORE plan ($65/endpoint/month) covers 24×7 monitoring, endpoint and server management ($100/server), M365 administration, EDR/XDR protection, and business hours support. The COMPLETE plan ($100/endpoint/month) adds managed antivirus, web vulnerability scanning (external only), M365 users included, and 1 onsite visit/month ($89 dispatch, 2 hrs free) with server monitoring at $215/server. Managed SIEM and NDR are not included in COMPLETE. Network Security Stack is available as an add-on at $650/environment/month.

Question 2

What is the IDENETY enterprise plan?

Accepted Answer

The IDENETY enterprise plan ($155/endpoint/month) includes everything in COMPLETE plus managed SIEM, NDR, Network Security Stack, compliance backup per device, internal + external vulnerability scanning, up to 5 onsite visits/month ($89 dispatch, 10 hrs free), text + email alerts for every alert worked, weekly roadmap meetings, dedicated security engineer, continuous Zone Intelligence scans, and vCISO reporting. 10-device minimum.

Question 3

Can I add security services to the CORE plan?

Accepted Answer

Yes. CORE plan customers can add managed antivirus, managed SIEM, email security, and network security stack as optional add-ons. Upgrading to COMPLETE bundles managed antivirus and web vulnerability scanning. The IDENETY plan includes every security service.

Question 4

How do I get a price quote for my business?

Accepted Answer

Use the IDENETY MSP pricing calculator at idenetymsp.com/managed-support-services/pricing-calculator to get an instant monthly and annual estimate. Enter your endpoint count, servers, M365 users, firewalls, and any add-ons — no account or sales call required.

Feature	CORE$65/ep/mo	COMPLETE$100/ep/mo	IDENETY$155/ep/mo · Q4 2026
Endpoint per device/mo	$65	$100	$155
Server Monitoring per server/mo	$100	$215	$300
M365 Tenant per tenant/mo	$100	$100	Included
M365 User per user/mo	$10/user	Included	Included
Client VPN per user/mo	On-demand	On-demand	Included
Site-to-Site VPN per tunnel/mo	On-demand	On-demand	Included
Firewall SMB / Enterprise per firewall/mo	$100 / $400	$100 / $400	$100 / $400
Network Security Stack per environment/mo	Add-on $650	Add-on $650	Included
EDR/XDR Endpoint	Included	Included	Included
Managed Antivirus	Add-on $10/ep	Included	Included
Managed SIEM	Add-on $25/ep	Not included	Included
Vulnerability Scanning	Not included	Web only (external)	Internal + External
Network Detection & Response	Not included	Not included	Included
Compliance Backup per device/mo	Not included	Not included	Included
24×7 Monitoring	Included	Included	Included
Remote Support	8×5	Unlimited	Unlimited + Escalated
Onsite Support	Not included	1 visit/mo — $89 dispatch, 2 hrs free then discounted	5 visits/mo — $89 dispatch, 10 hrs free then discounted
Alert Notifications	Email only	Email only	Text + Email (every alert worked)
Self-Service Portal	Included	Included	Included
Roadmap Review	—	—	Weekly meeting
Executive Reporting	Monthly	Monthly + QBR	Monthly + QBR + vCISO
Compliance Documentation	Basic	HIPAA-aligned	HIPAA + Enterprise Compliance
Weekly Domain & Email Health Check	Not included	Not included	Included (weekly)
Zone Intelligence Scans	On-demand	Monthly	Continuous
Dedicated Security Engineer	—	—	Included

Add-On Service	Price
EDR/XDR Endpoint	Included in CORE
Managed AV Endpoint	$10/endpoint
SIEM Endpoint	$25/endpoint
Email Security	$10/user
VPN Monitoring	$25–$50
Onsite Support — COMPLETE (1 visit/mo)	$89 dispatch · 2 hrs free · discounted after
Onsite Support — IDENETY (up to 5 visits/mo)	$89 dispatch · 10 hrs free · discounted after
Onsite Support (non-managed)	$89 dispatch + $90/hr

CORE vs COMPLETE vs IDENETY — Choose Your MSP Plan

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