Managed IT & Security
Built for San Antonio Business
Engineering-first managed services — infrastructure, cybersecurity, Microsoft 365, backup, and expert support. Business hours coverage with on-demand after-hours response for managed clients.
Critical
1-hr response
High
2-hr response
Medium
8-hr response
Low
Next business day
Response SLAs apply to managed clients. After-hours on-demand support available for COMPLETE plan.
Full Service Portfolio
Enterprise-grade solutions across infrastructure, security, and support — all under one roof.
Managed Infrastructure
Complete infrastructure management from edge to cloud
- Managed Firewalls
- Managed Switches
- Managed WiFi (WLCs & APs)
- Distributed Antenna Systems
Cybersecurity
Advanced threat protection and security operations
- EDR / MDR / XDR
- Ransomware Defense
- SIEM & SOAR
- Managed SOC (business hours + on-demand after-hours)
Microsoft 365 Management
Expert Microsoft 365 and Azure administration
- Microsoft 365 Management
- Exchange Email Servers
- SharePoint Administration
- Microsoft Teams
ISP & WAN Monitoring
Proactive network connectivity management
- ISP Management & Monitoring
- ISP Redundancy Solutions
- SD-WAN Monitoring
- DMVPN Monitoring
VPN Solutions
Secure remote access and site connectivity
- Secure Client VPN
- Site-to-Site VPN
- VPN Deployment & Management
- Remote Workforce Solutions
Backup & Disaster Recovery
Comprehensive data protection and business continuity
- Endpoint Backup
- Server Backup
- SaaS Backup (M365, Google)
- Disaster Recovery Planning
Service Desk Support
Expert technical support when you need it
- Business hours remote support (Mon–Fri 8am–5pm CT)
- On-demand after-hours support
- Onsite Support Services
- Experienced Technicians
Remote Monitoring & Management
Proactive endpoint management and maintenance
- Endpoint Monitoring
- Computer Management
- Patch Management
- Update Management
Assessment & Reporting
Comprehensive IT environment analysis
- Vulnerability Assessment
- Network Scanning & Detection
- Network Mapping
- IT Asset Audits
How We Correlate Your IT Signals
Every device, user, and cloud service streams telemetry into a unified correlation engine. Our NOC/SOC engineers triage alerts during business hours — with on-demand after-hours response for managed clients. Click any node to explore signal flows.
AI Correlation Map
Click any node to explore signal flows
Layer 1 — Data Sources
Layer 2 — Collection & Correlation
Alert triage · Threat investigation · SLA dispatch · Escalation management
Layer 3 — Response Actions
Click any node to see what signals it contributes to the correlation engine.
Critical
1-hr response
High
2-hr response
Medium
8-hr response
Low
Next business day
Advanced Cybersecurity Services
Multi-layered security — detection, operations, protection, and hardening — monitored during business hours with on-demand after-hours escalation.
Threat Detection
- EDR / MDR / XDR
- SIEM
- Network Detection & Response
- IPS/IDS
Security Operations
- Managed SOC (business hours)
- On-demand after-hours SOC
- SOAR
- Syslog Collector
- Log Retention
Protection & Defense
- Ransomware Defense
- Managed AV
- Email Security
- DNS Filter
Testing & Hardening
- Attack Vector Simulation
- Vulnerability Scanners
- Network Hardening
- Cloud Hardening
Network Security
- Micro Segmentation
- Macro Segmentation
- Zero Trust Architecture
- Honeypots
Assessment Services
- IT Infrastructure Assessment
- Security Posture Review
- Network Analysis
- Risk Assessment
Monitoring
- Real-time Alerting
- Threat Intelligence
- Security Analytics
- Incident Response
Penetration & Audit
- Penetration Testing
- Security Audits
- Risk Assessment
- Security Reporting
Business Hours Support
Standard coverage for all managed plans
- Monday – Friday, 8:00 AM – 5:00 PM CT
- Remote support via ticket, phone, or chat
- Onsite support available in San Antonio metro
- Patch management & proactive monitoring
- Microsoft 365 administration