Co-Managed IT Services
San Antonio, TX
Your IT team handles day-to-day operations. IDENETY MSP fills the gaps — 24/7 SOC monitoring, cybersecurity specialization, after-hours coverage, and the expertise your team needs to scale.
When Co-Managed IT Makes Sense
Co-managed IT works best when you have an internal IT team but need specialized expertise, after-hours coverage, or security capabilities you can't build in-house.
Augment Your IT Team
Your internal IT staff handles day-to-day support. IDENETY MSP provides 24/7 SOC monitoring, SIEM, and security expertise your team doesn't have in-house.
After-Hours Coverage
Your IT team works 9–5. IDENETY MSP's 24/7 SOC covers nights, weekends, and holidays — so threats don't wait for Monday morning.
Security Specialization
Your IT team is great at helpdesk and infrastructure. IDENETY MSP provides the cybersecurity specialization — EDR/XDR, SIEM, threat hunting, and incident response.
Project Overflow
Your IT team is stretched thin. IDENETY MSP handles overflow projects — M365 migrations, network upgrades, compliance documentation — without adding headcount.
Multi-Location Support
Your IT team covers headquarters. IDENETY MSP provides remote and onsite support for branch offices and remote workers.
Compliance & Audit Readiness
Your IT team manages operations. IDENETY MSP provides compliance documentation, audit-ready evidence packages, and vCIO advisory for board-level reporting.
How Co-Managed IT Works
Deploy Stack
IDENETY MSP deploys RMM agent, EDR/XDR, and SIEM alongside your existing tools.
Define Scope
We establish which responsibilities belong to your team and which belong to IDENETY MSP.
Shared Escalation
Your team handles Tier 1–2. IDENETY MSP handles Tier 3, security incidents, and after-hours.
Monthly Sync
Monthly calls to review incidents, align on projects, and report to leadership.
Frequently Asked Questions
What is co-managed IT?
Co-managed IT is a partnership between your internal IT team and an external managed service provider (MSP). Your team handles the work they're best at — helpdesk, day-to-day support, and internal projects. IDENETY MSP fills the gaps — 24/7 SOC monitoring, cybersecurity specialization, after-hours coverage, and specialized expertise. Both teams work together under a shared toolset and escalation process.
How does co-managed IT work with our existing IT team?
IDENETY MSP deploys our RMM agent and security stack alongside your existing tools. We establish a shared escalation process — your team handles Tier 1 and Tier 2 tickets; IDENETY MSP handles Tier 3, security incidents, and after-hours emergencies. We provide your team with access to our SIEM, EDR/XDR console, and documentation. Monthly sync calls keep both teams aligned.
Does co-managed IT replace our internal IT staff?
No. Co-managed IT is designed to augment your existing IT team, not replace them. Your internal IT staff keeps their roles and responsibilities. IDENETY MSP fills the gaps — security monitoring, after-hours coverage, specialized expertise, and project overflow. Many clients find that co-managed IT allows their internal IT team to focus on strategic projects instead of reactive firefighting.
How much does co-managed IT cost?
Co-managed IT pricing depends on the scope of services. IDENETY MSP offers co-managed IT starting at $65/endpoint/month for security monitoring and EDR/XDR. Full co-managed IT with 24/7 SOC, SIEM, and vCIO advisory starts at $100/endpoint/month. Contact us for a custom quote based on your team's specific needs.
Strengthen Your IT Team
Book a free assessment. We'll identify where IDENETY MSP can fill the gaps and how co-managed IT would work with your existing team.