The Core Difference
Break-Fix IT
- Reactive — you call when something breaks
- Pay per incident ($125–$250/hour)
- No monitoring — threats go undetected
- No patching — vulnerabilities accumulate
- Slow response — no existing relationship
- No security stack — EDR/XDR not included
- Unpredictable monthly costs
- No compliance support
IDENETY MSP
- Proactive — issues resolved before you notice
- Flat-rate $65–$155/endpoint/month
- 24/7 monitoring on all plans
- Automated patch management (OS + third-party)
- Dedicated team that knows your environment
- EDR/XDR included on all plans
- Predictable, budgetable monthly cost
- HIPAA-aligned controls on IDENETY plan
The Real Cost of Break-Fix IT
Frequently Asked Questions
What is break-fix IT?
Break-fix IT is a reactive model where you call an IT technician only when something breaks. You pay per incident — typically $125–$250/hour — with no ongoing monitoring, no proactive patching, and no security management.
Is managed IT cheaper than break-fix IT for San Antonio businesses?
For most San Antonio businesses, managed IT is cheaper when you factor in total cost. A single server failure or ransomware attack can cost $10,000–$50,000+ in recovery. IDENETY MSP's CORE plan at $65/endpoint/month provides 24/7 monitoring and EDR/XDR that prevents most incidents before they occur.
Why should I switch from break-fix IT to managed IT?
Break-fix IT leaves your business exposed: no monitoring means threats go undetected, no patching means vulnerabilities accumulate, and no relationship means slow response when you need help most. IDENETY MSP provides 24/7 monitoring, proactive patching, EDR/XDR security, and a dedicated team that knows your environment.
Stop paying for problems. Start preventing them.
Book a free IT assessment and see exactly what break-fix IT is costing your San Antonio business — and what proactive managed IT would cost instead.