Managed IT vs. In-House IT
Real Cost for San Antonio Businesses
Hiring an in-house IT employee feels like control. But for most San Antonio SMBs, the math doesn't add up. Here's the full cost comparison — salary, benefits, coverage gaps, and security stack included.
Annual Cost Comparison: 20 Endpoints
In-House IT Employee
IDENETY MSP COMPLETE Plan
Coverage Comparison
| Coverage Area | IDENETY MSP | In-House IT |
|---|---|---|
| 24/7 monitoring | ||
| After-hours escalation (critical) | ELITE plan | |
| Weekend coverage | ||
| Onsite support | Limited | |
| Helpdesk (M–F 8–5) | true | |
| Security stack (EDR/XDR) | Varies | |
| Managed SIEM/NDR | ELITE plan | |
| vCISO advisory | ELITE plan | |
| Scalable headcount |
Frequently Asked Questions
Is managed IT cheaper than hiring in-house IT in San Antonio?
For most San Antonio SMBs with under 100 employees, managed IT is significantly cheaper. A single in-house IT employee costs $75,000–$120,000/year all-in. IDENETY MSP's COMPLETE plan for 20 endpoints costs $24,000/year with 24/7 coverage, cybersecurity, and onsite support included.
What are the coverage gaps with in-house IT?
In-house IT has significant coverage gaps: no monitoring after hours or on weekends, single point of failure when the employee is sick or on vacation, limited expertise across all technology domains, and typically no enterprise security stack.
When does it make sense to hire in-house IT vs use a managed IT provider?
In-house IT makes sense when you have 150+ employees with complex, specialized infrastructure. For most San Antonio SMBs under 100 employees, managed IT provides better coverage, deeper expertise, and lower total cost.
See what managed IT would cost for your business
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