Documentation & Operational Excellence — IDENETY MSP
Hudu-based IT documentation, runbooks, executive reporting, and vendor management included in every MSP engagement.
How does IDENETY document your IT environment?
IDENETY documents every device, system, and process in your IT environment using Hudu — the industry-leading IT documentation platform. You get network documentation, asset registers, SOPs, runbooks, knowledge bases, executive reporting, and vendor management as part of your managed services engagement.
Powered by Hudu
Every IDENETY client gets a fully maintained Hudu documentation environment — network diagrams, asset registers, vaulted credentials, SOPs, and runbooks. You retain full access to your documentation at all times, even if you ever transition away.
How IDENETY Correlates Your IT Signals
Every device, user, and cloud service in your environment feeds telemetry into a unified correlation engine. Click any node to explore what signals it contributes and how the NOC/SOC responds.
AI Correlation Map
Click any node to explore signal flows
Layer 1 — Data Sources
Layer 2 — Collection & Correlation
Alert triage · Threat investigation · SLA dispatch · Escalation management
Layer 3 — Response Actions
Click any node to see what signals it contributes to the correlation engine.
Critical
1-hr response
High
2-hr response
Medium
8-hr response
Low
Next business day
Operational Excellence Services
Documentation Services
Network documentation, asset documentation, system documentation, SOPs (Hudu-based).
Knowledge Management
Runbooks, operational playbooks, knowledge bases.
Executive Reporting
Business reviews, KPI reporting, security reporting, compliance reporting.
Vendor Management
ISP management, telecom coordination, software vendor management, escalation management.
Frequently Asked Questions
Get full visibility into your IT environment
IDENETY documents everything from day one. Start with a free IT assessment and see what operational excellence looks like.